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1. Needs and Goals
The first thing needed is to evaluate all the areas within the business where training would be the most beneficial. Whether it be advanced skills for certain machinery for a manufacturing company or more computer training for an office environment. Those would be considered hard skills that require training. There are also other goals companies will have, such as improving time management, productivity, and customer service. Those would considered soft skills. The key in evaluating all the needs for employee training within any organization is to determine the skills needed, prioritizing them and developing training modules based on the goal list you have now created for your business.
Now that there is a set goal list in place, it is time to plan out how all the training can happen. The most important thing in this step is to identify which employees would benefit the most from the various skills needed on the list. For the most part, any hard skills needed would be most beneficial for the employees that perform that job or use that certain piece of equipment. For all the soft skills, such as company policies or time management, most employees would benefit and those can be offered as part of an employees’ orientation process.
For companies that are just starting out with any company training in general, the rule of thumb is to start with what’s most important to your organization. If it is customer service than that’s where you need to start. The key is realize that all the training can’t happen overnight and to plan the training modules for all employees in a way that prioritizes your business goals.
3. Go time!
Now that you have goals and a plan, it’s time to just do it! Experienced employees or professional trainers would be beneficial in making the training process go smoothly. Slides shows, videos, role-playing, quizzes, the varieties of ways to train are endless. The key here is to pick methods that would work for your employees. Always ask for employee feedback because that is how you will know whether these modules were effective and constructive ways to improve it.
Even if you currently have no formal training modules set in place, it’s never too late to start. Setting up the appropriate training modules to help reach your business goals more efficiently is key, and keeping track of these records will help you maintain up to date training for all your employees.